Privacy Policy

Last Updated: 3/29/2026

Horizon Property Services - Gulf Coast (“Horizon Property Services,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, contact forms, estimate requests, scheduling tools, and related communications.

This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and the choices you may have regarding your information.

This Privacy Policy applies to [horizongulfcoast.com], any page on our website that links to this Privacy Policy, and any digital communications, forms, or appointment tools we use in connection with our website and services.

1. Information We Collect

A. Information You Voluntarily Provide

We may collect personal information that you voluntarily provide when you:

  • contact us through our website;

  • request a quote, estimate, or evaluation;

  • submit a service inquiry;

  • schedule an appointment or consultation;

  • communicate with us by email, phone, text, or web form; or

  • upload photos or other materials related to your project.

Depending on how you interact with us, this information may include:

  • full name;

  • email address;

  • phone number;

  • property city, service address, or project location;

  • type of project;

  • project details, service needs, and preferred timeframe;

  • preferred contact method;

  • appointment request details;

  • photos, attachments, or documents you choose to submit; and

  • the contents of any message you send us.

B. Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical and usage information, including:

  • IP address;

  • browser type and version;

  • device type;

  • operating system;

  • referring website or source;

  • pages visited and time spent on pages;

  • date and time of visits;

  • clickstream or navigation behavior; and

  • cookie or similar tracking identifiers.

C. Information We Receive From Third Parties

We may receive information from third parties that support our business operations, such as:

  • website hosting providers;

  • form and scheduling providers;

  • analytics providers;

  • map or location tools;

  • payment processors, if applicable;

  • social media platforms;

  • review platforms; and

  • advertising or lead-generation sources, if used.

2. How We Use Your Information

We may use your information to:

  • respond to inquiries and communicate with you;

  • review project requests and prepare quotes or estimates;

  • confirm service area and job location;

  • schedule consultations, appointments, or site visits;

  • send confirmations, reminders, updates, and follow-up communications;

  • provide requested services;

  • improve our website, forms, and customer experience;

  • maintain business records;

  • detect, prevent, or address fraud, abuse, spam, or security incidents;

  • comply with legal obligations;

  • enforce our policies, rights, and agreements; and

  • send marketing or promotional communications where permitted by law or where you have requested or consented to receive them.

3. Cookies and Similar Tracking Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to support site functionality, understand site traffic, improve performance, remember preferences, and measure the effectiveness of content or campaigns.

These technologies may be used for purposes such as:

  • keeping the website functioning properly;

  • saving settings or preferences;

  • understanding how visitors use the website;

  • improving speed, design, and performance;

  • measuring website traffic and engagement; and

  • supporting embedded features such as maps, scheduling, videos, or social media content.

You can usually control cookies through your browser settings. Disabling cookies may affect some site features.

4. Do Not Track; Third-Party Tracking

Some browsers offer a “Do Not Track” (“DNT”) setting. Because there is no universal industry standard for responding to DNT signals, our website may not respond to DNT browser requests at this time unless required by law or unless a specific tool we use supports such a response.

In addition, third parties whose tools may be embedded or connected to our website—such as analytics providers, map providers, scheduling tools, social media platforms, or other service providers—may collect information about your online activities over time and across different websites, subject to their own privacy policies.

5. How We Share Information

We do not sell your personal information for money.

We may share your information in the following circumstances:

A. Service Providers

We may share information with third-party vendors and service providers that help us operate our website and business, including providers for:

  • website hosting;

  • appointment scheduling;

  • analytics;

  • cloud storage;

  • form submissions;

  • email or text communications;

  • payment processing, if applicable;

  • spam prevention;

  • map or location services; and

  • technical support.

These providers are permitted to use your information only to perform services for us or as otherwise allowed by law.

B. Legal Compliance and Protection

We may disclose information when we believe it is reasonably necessary to:

  • comply with law, regulation, subpoena, court order, or legal process;

  • respond to lawful requests from government authorities;

  • protect our rights, property, safety, or business operations;

  • protect the rights, safety, or property of customers, visitors, or others; or

  • investigate fraud, security issues, or violations of our policies.

C. Business Transfers

If our business is reorganized, sold, merged, or transferred, personal information may be transferred as part of that transaction, subject to applicable law.

D. With Your Direction or Consent

We may share information when you direct us to do so or when you consent to the sharing.

6. What We Do Not Intend to Collect

Our website is not intended to collect highly sensitive personal information unless clearly necessary and specifically requested through an appropriate process.

Please do not submit any of the following through general website forms or message fields unless we specifically request it through a secure method:

  • Social Security numbers;

  • driver’s license or government ID numbers;

  • full payment card numbers;

  • bank account numbers;

  • health or medical records; or

  • other highly sensitive personal information.

If you send sensitive information through an open website form or standard email without being asked, you do so at your own discretion.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • respond to your inquiry;

  • provide services;

  • maintain records of quotes, appointments, communications, and transactions;

  • resolve disputes;

  • enforce agreements; and

  • comply with tax, accounting, insurance, legal, or regulatory obligations.

We may retain certain records longer where required or permitted by law.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no website, email transmission, online platform, or storage system can be guaranteed to be 100% secure. As a result, while we take privacy and security seriously, we cannot guarantee absolute security.

9. Communications From Us

If you contact us, request a quote, submit a form, or schedule an appointment, we may contact you by:

  • phone call;

  • text message;

  • email; or

  • other reasonable means related to your request.

We may use your contact information to send:

  • quote and estimate responses;

  • scheduling confirmations and reminders;

  • updates about your inquiry or requested services;

  • follow-up messages related to your request; and

  • promotional or marketing messages, where permitted by law.

You may opt out of marketing emails by using the unsubscribe link in the message, if available, or by contacting us directly. Even if you opt out of marketing messages, we may still send non-marketing communications related to an existing inquiry, appointment, estimate, or service request.

We do not share your mobile number or email address with third parties for their own direct marketing purposes without your consent. We may, however, use third-party communication providers to send messages on our behalf.

10. Children’s Privacy

Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If we learn that we have received personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

11. Your Choices; Access, Correction, and Deletion Requests

If you would like to:

  • review the information you submitted to us;

  • request a correction or update;

  • request deletion of information you submitted; or

  • ask questions about how we handle your information,

please contact us using the contact information listed below.

We may need to verify your identity before responding to certain requests. We may also retain certain information as needed to complete transactions, maintain records, comply with legal obligations, resolve disputes, or enforce our agreements.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, tools, booking pages, map services, social media platforms, or other external services. We are not responsible for the privacy, security, or content practices of those third parties.

If you interact with a third-party service through or from our website, that third party’s own terms and privacy policy may apply.

13. California and Other State Privacy Disclosures

This Privacy Policy is intended to describe our information practices in a clear and conspicuous way. Depending on where you live, you may have additional privacy rights under applicable law.

If you believe you have a privacy-related request under applicable state law, you may contact us using the information below, and we will review the request in light of the laws that apply to our business and your request.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the “Last Updated” date above and, where appropriate, provide additional notice through our website or by other reasonable means.

Your continued use of our website after changes are posted means the updated Privacy Policy will apply going forward, to the extent permitted by law.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Horizon Property Services - Gulf Coast LLC
Email: service@horizongulfcoast.com
Website: horizongulfcoast.com